Welcome to the online Terms & Conditions for Florist Mottingham. These conditions set out the legal terms that apply to your use of our website and the purchase of fresh flower arrangements, bouquets, plants, and gifts through our online flower delivery service. By accessing our website, placing an order, or receiving a delivery from Florist Mottingham, you acknowledge that you have read, understood, and agree to these Terms & Conditions. These terms apply to all customers within Mottingham and the surrounding areas.
Our simple and secure order process is designed to ensure a seamless experience for every customer wishing to send flowers across Mottingham and neighbouring locations. Orders can be placed via our website using the online basket and checkout system. When placing an order, you agree to provide accurate, current, and complete information regarding recipient name, address, contact details, and any message you wish to accompany your delivery.
All orders are subject to acceptance and availability. Once you submit your order, we will send a confirmation acknowledging that we have received your request. This confirmation does not constitute acceptance. Acceptance occurs only when we have dispatched the products you ordered. If, for any reason, we are unable to fulfil your order (for example, due to supply issues or delivery constraints), we will promptly inform you and offer an alternative or a full refund.
We take every care to display our floral designs, bouquets, plants, and gift arrangements as accurately as possible. All sizes, colours, and descriptions are given for guidance purposes. Due to the seasonal nature of flowers and the uniqueness of hand-made arrangements, some variation may occur. In circumstances where specific blooms or products are unavailable, we reserve the right to substitute with products of equal or greater value while maintaining the overall style, colour, and quality of your selection.
If strict adherence to your specifications is required, kindly indicate this request clearly in the order notes. While we strive to meet all customer preferences, substitutions may be necessary to guarantee freshness or timely delivery.
Payments for all orders must be made in advance at the time the order is placed. We accept major credit and debit cards, as well as other secure payment methods offered at checkout. All payment transactions are processed through secure third-party payment processors. You represent and warrant that you are the authorised user of the payment method chosen, and you authorise us to charge the full amount of your order.
All prices displayed on our website are inclusive of Value Added Tax (VAT) at the applicable rate. Delivery charges, where applicable, are displayed separately before checkout and included in your total order value.
Florist Mottingham offers local flower delivery throughout Mottingham and neighbouring areas, subject to availability and within our delivery zone. Same-day deliveries may be available provided orders are placed before our cut-off time, as stated on our website. Delivery times cannot be guaranteed but will be made within business operating hours unless otherwise agreed in advance.
We deliver to residential addresses, businesses, hospitals, and other venues. For deliveries to hospitals or workplaces, please ensure the recipient is permitted to receive flowers and include all necessary details (such as ward, department, or office number). If we are unable to deliver as a result of incorrect details or recipient unavailability, we will attempt to contact you to rearrange delivery. Additional delivery attempts may incur further charges.
All risk in the products passes to you upon delivery. Ownership is transferred when payment has been received in full and the goods are delivered to the recipient or left in a safe place as instructed by you or deemed suitable by the delivery driver.
If you wish to cancel or amend an order for delivery in Mottingham or the surrounding area, please notify us as soon as possible after placing your order. Cancellations and amendments can only be made before the order has commenced processing and no less than 24 hours before scheduled delivery. Any requests received after this period may not be actioned if your flowers have already been prepared, dispatched, or delivered.
For perishable goods such as fresh flowers, once preparation has started or delivery completed, we regret that cancellations and amendments cannot usually be accommodated. Refunds will, however, be provided if your order has not progressed to the preparation or delivery stage. For items that are not perishable or have not yet been dispatched, a full refund will be offered upon timely cancellation.
Due to the perishable nature of flowers, returns are only accepted if products are found to be damaged or not as described upon delivery. If you are not completely satisfied with your delivery, please contact us within 24 hours of receipt, including photographic proof if available. We will investigate your concern and, where appropriate, offer a replacement or full refund. This does not affect your statutory rights as a consumer.
Returns for non-perishable items (such as vases or accessories) may be accepted within 14 days of receipt, provided the items are unused and in a resaleable condition. In such cases, you are responsible for the return arrangements and costs.
Whilst we strive for excellence in every order, our liability for losses you suffer as a result of us breaching these terms is strictly limited to the purchase price of the product you purchased. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Florist Mottingham is not liable for any indirect or consequential losses arising as a result of late deliveries, non-availability of specific flowers, or circumstances beyond our reasonable control (including but not limited to acts of nature, adverse weather, traffic conditions, or epidemic outbreaks). Any timeframes provided for delivery are estimates only, and we cannot guarantee exact delivery times. Where possible, we will keep you updated of any unavoidable delays.
We collect, store and use your personal data in accordance with our Privacy Policy. All information provided to Florist Mottingham via our website, including as part of the order and delivery process, will be treated in confidence. We will not share your data with third parties other than as necessary for payment processing and fulfilment of your delivery. By using our website and placing an order, you consent to the collection and use of your information as described.
All content on the Florist Mottingham website, including text, images, product photographs, and graphics, is the property of Florist Mottingham or authorised licensors. You may not copy, reproduce, modify, or distribute any content for commercial purposes without our express written consent. Use of our website for illegal or unauthorised activities is strictly prohibited.
These Terms & Conditions, and any dispute or claim arising from them or in connection with your use of Florist Mottingham's online flower delivery services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Mottingham reserves the right to amend or update these Terms & Conditions from time to time to comply with legal requirements or to reflect changes to our operations. The most current version will always be available on our website. By continuing to use our online flower delivery services after any changes are posted, you agree to be bound by the revised terms.
These Terms & Conditions apply to all customers ordering from Florist Mottingham, regardless of location within Mottingham and the surrounding neighbourhoods. Please check the delivery information on our website or contact our team to confirm coverage of your specific area if you have any queries.
Thank you for choosing Florist Mottingham for your online flower delivery needs. Your satisfaction and trust are important to us. Should you have any questions regarding these Terms & Conditions, please contact us directly for clarification.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mottingham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mottingham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
