Returns, Refunds & Complaints – Florist Mottingham Guarantee
Our Fresh Flowers Guarantee in Mottingham
At Florist Mottingham, nothing brings us more pride than delivering beautifully fresh flowers to our valued customers across Mottingham and nearby areas. As a trusted local florist serving both households and businesses, we hand-select every bloom to meet our high standards of freshness and quality. Your satisfaction is important to us, which is why we stand firmly behind our fresh flowers guarantee for every order.
Damaged-on-Arrival Policy
We go to great lengths to ensure your floral arrangements arrive looking their best. However, if your flowers are unfortunately damaged during transport or arrive in an unsatisfactory condition, please notify us on the day of delivery or as soon as possible. We kindly ask for a clear photograph of the damaged flowers so we can quickly assess the issue. Our team is dedicated to putting things right and will prioritise resolving your order without delay.
Freshness Window
We guarantee our flowers will remain fresh and vibrant for a minimum of 5 days from the date of delivery, when properly cared for. This assurance is a testament to our dedication as a local Mottingham florist committed to high-quality blooms. If, despite appropriate care, your flowers wilt or fail to meet our stated freshness standard within the first five days, please contact us promptly so we can investigate and address your concerns.
Refund & Replacement Options
Your experience with Florist Mottingham should always be positive. If your order arrives damaged, is incorrect, or fails to meet our freshness guarantee, we offer the following resolution options:
- Full or Partial Refund: Depending on the nature and extent of the issue, we may provide a complete or partial refund back to your original payment method.
- Replacement Arrangement: Where possible, we are happy to arrange a prompt replacement of your flowers at no extra cost, ensuring you receive an arrangement you can fully enjoy.
To process your refund or replacement efficiently, we may request photos of the original product and details regarding the issue. Claims should be reported within five days of delivery to be eligible under our guarantee.
Complaints Process
We strive to give exceptional service and quality on every order. Should you feel dissatisfied with any aspect of your experience, please reach out to us with the details of your complaint. All feedback is taken seriously by our customer care team and will be fully investigated. We aim to resolve most issues within 48 hours and will always communicate clearly with you about the outcome. Your thoughts matter to us—they help shape our service so we can continue serving the Mottingham community with pride.
Proudly Serving the Mottingham Community
Florist Mottingham is dedicated to upholding trust and reliability as your local florist. Our returns, refund, and complaints policies are designed to ensure you always receive fresh, beautiful flowers and helpful support. Thank you for choosing a Mottingham florist who values your satisfaction and stands by every arrangement delivered to your door.
